Privacy Policy for WhatsApp Business API — Master Impex
Last updated: December 6, 2025
Introduction
Master Impex ("Master Impex", "we", "our", "us") is committed to safeguarding the privacy of every customer, distributor, architect, contractor, and business partner who communicates with us through our WhatsApp Business API. As a manufacturer of ACP (Aluminium Composite Panel) Sheets, we ensure that the information shared with us is protected and handled responsibly.
1. Information We Collect
When you contact Master Impex on WhatsApp, we may collect the following information:
- Basic Contact Information — Your name, phone number, email ID, company name (if shared).
- Communication & Product Inquiry Data — Queries about ACP sheet specifications, pricing, colours, textures, availability; drawings, reference images, and project details you choose to share; requirements related to fabrication, installation, or dealership.
- Order & Business Information — Purchase details, delivery location, GST details (if shared), quantity requirements and product specifications, payments or transaction-related discussions.
- Technical Metadata — WhatsApp metadata required for communication, device and network information.
2. How We Use Your Information
The information collected is used only for purposes related to our business operations, including:
- Responding to ACP sheet inquiries or technical questions.
- Sharing catalogues, colour charts, product specifications, and quotations.
- Order processing, dispatch coordination, and delivery updates.
- Providing after-sales support or warranty-related information.
- Communicating new product launches or relevant updates.
- Maintaining business records as required for compliance.
3. Data Sharing & Disclosure
We do not sell or misuse your information in any manner. We may share your data only under the following circumstances:
- With WhatsApp / Meta platforms as part of API communication.
- With authorised logistics partners for product delivery.
- With trusted third‑party tools (CRM, billing, ERP systems) necessary for order management.
- When required by law, regulatory bodies, or government authorities.
4. Data Security & Storage
All information is stored using secure systems and restricted access. Industry‑standard security measures are used to prevent misuse, loss, or unauthorized access. Data is retained only as long as necessary to fulfil business, operational, or legal needs.
5. Your Rights
Every user interacting with Master Impex has the right to:
- Request access to the information stored about them.
- Update or correct their personal/business details.
- Request deletion of their data (unless restricted by legal or accounting requirements).
- Opt out of promotional or marketing communication.
6. External Links
Our WhatsApp messages may include links to product brochures, catalogues, or external resources. Master Impex is not responsible for the privacy practices or content of third‑party websites.
7. Updates to This Privacy Policy
Master Impex may update or revise this Privacy Policy from time to time. Any changes will be updated on our website or communicated through official channels.
Contact
For any queries regarding this Privacy Policy, you may contact our official WhatsApp Business number or email support team:
Email: info@sherabond.com
Phone/WhatsApp: +91 84510 08304